Returns Policy for Bobber Bits (Australia)

At Bobber Bits, we strive to provide you with the best shopping experience and customer satisfaction. If you need to return a product, we have a straightforward Returns Policy in place to ensure a smooth and hassle-free process.

1. Eligibility for Returns:

   • Returns are accepted within 30 days from the date of purchase.
   • The item must be in its original condition, unused, and in its original packaging.
   • Proof of purchase, such as the order confirmation or receipt, is required.

2. Returns Process:

   • To initiate a return, please contact our customer service team by [email/phone] within 30 days of receiving your order.
   • Our friendly team will guide you through the return process, provide you with a return authorization number (RAN), and assist with any queries you may have.
   • Please securely package the item along with all the original accessories and documentation, and clearly write the RAN on the outer packaging.
   • We recommend using a trackable shipping service to ensure the safe return of the item.
   • The return shipping costs are the responsibility of the customer, except in cases where the product is faulty or incorrectly supplied.

3. Return Options:

   • Exchange: If you wish to exchange the item for a different size, color, or model, please let our customer service team know. We will assist you in finding the right product and arrange the exchange.
   • Refund: If you prefer a refund, we will process it once the returned item is received and inspected. The refund will be issued to the original payment method used for the purchase.

4. Faulty or Damaged Items:

   • If you receive a faulty, damaged, or incorrect item, please contact our customer service team immediately.
   • We will guide you through the return process and cover the return shipping costs in such cases.
   • Once the item is received, we will assess the issue and offer a replacement, repair, or refund based on your preference and product availability.

5. Special Order Items:

   • For special order items that are not regularly stocked, a restocking fee may apply upon return. The specific restocking fee will be provided to you upon your return request and will be deducted from the refund amount.

6. Non-Returnable Items:

   • For hygiene and safety reasons, certain items cannot be returned if they have been opened or used, such as helmets, electrical components, and consumable items (e.g., oil, lubricants).
   • Customized or personalized products are also non-returnable unless they are faulty or incorrectly supplied.

Please note that this Returns Policy applies to purchases made through our online store. For returns related to purchases made through authorized Bobber Bits retailers, kindly refer to their respective returns policies.

If you have any further questions or require assistance, please don’t hesitate to reach out to our customer service team. We’re here to help!

Bobber Bits Customer Service: Email: sales@bobberbits.com Phone: 1300 931 951